Bret Butterfield
Customer Experience Officer
Bret has over 40 years of industry experience in customer and employee care. He brings deep expertise in digital transformation, customer engagement, and ROI-driven service delivery.
Who we are
Secova is headquartered in Mount Olive, New Jersey. Our clients deserve the best; hence we provide cutting-edge solutions combined with an efficient delivery system. Our AI-powered Employee Self-Help Intake provides employees with instant solutions and the freedom to manage their benefits, submit updates, and resolve queries anytime, anywhere.
Roxanne Caravella
Call Center Manager
Roxanne has over 20 years of experience and excels in handling escalations, priority calls, special cases, training, and call center SLA management.
Gail Harrell
Head of Operations - Operations Manager & Call Center
Gail brings over 40 years of experience in customer service and operational management. She is known for driving operational excellence and ensuring consistent, high-quality service delivery.
Andrew Kellers
Client Manager, Service Delivery
Andrew has over 11 years of industry experience in employee benefits and service delivery. He has managed major audit projects ranging from 1,000 to more than 180,000 dependents.
Kelsey Engle-Vivian
Client Services Manager
Kelsey has over 15 years of experience in customer service and client relations. She ensures all project tasks, reporting, timelines, and client requests are delivered in line with approved agreements.
Andreia Comin Inacio
Client Servicing & Operations Head
Andreia has over 25 years of experience across call center operations, customer care, and client servicing. She leads with a goal-oriented, responsible, and customer-focused approach.
Caryn Karger
Head of Client Services
Caryn has over 17 years of industry experience in customer service, benefits administration, and client account management. Caryn has a proven track record of improving client satisfaction, streamlining processes, and driving operational efficiencies.